The FCA requires that certain information be provided to the client prior to business being transacted so that the relationship between the client and the firm is clearly stated and understood.
Some of our documents use the Keyfacts logo required by the Financial Conducts Authority (FCA). To access The Money Advice Service, for more details on this and other money matters click here.
The firm maintains an internal written complaints procedure, details of which are available on request. If you have a complaint (whether oral or written) about the firm or a service it has provided then this should first be directed to our complaints officer either in writing to: C/O Professional Wealth Management Ltd, 1 Lambton Road, Jesmond, Newcastle upon Tyne, NE2 4RX; or by telephone 0191 261 4804.
We promise to deal with your complaint in a timely, fair and objective manner.
If we cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (FOS). Further information can be found at the following website address: http://www.financial-ombudsman.org.uk/